By: Natalie Kramer

Natalie Kramer — Sat, 13 Jan 2018 22:27:00 +0000

My experience with Vet’s First Choice today was LOUSY. They messed up my dog’s order causing him to go without medication he needs every day. Instead of trying to compensate for their mess-up, they presented a cavalier attitude. I will never give any of my business to them again and I regret having given them business in the past. They have some rude and lazy people, from agents on the phone, like Jessica who did not want to let me speak to her supervisor and hung up when I insisted, to supervisors on duty, like Andrea, who kept repeating “we have done all we can” and “we don’t have the manpower for that.” Totally uncaring too! Could care less that due to THEIR mistake my 13 year-old-dog goes without medication he needs everyday. I hope they don’t have any pets of their own. I hope their CEO Ben Shaw, the shining star of New England’s enterpeneurial world, who, as I was told, “does not deal with any customer issues,” doesn’t have any pets of his own. Horrible experience. They have so many negative reviews, and they don’t seem to care!

Comments on: Press Herald Q&A with Vets First Choice CEO Ben Shaw ’00 about a ‘transformative time’ in veterinary medicine

By: Natalie Kramer