  {"id":9621,"date":"2025-06-30T11:55:28","date_gmt":"2025-06-30T15:55:28","guid":{"rendered":"https:\/\/www.bates.edu\/ils\/?page_id=9621"},"modified":"2026-02-05T14:51:20","modified_gmt":"2026-02-05T19:51:20","slug":"welcome","status":"publish","type":"page","link":"https:\/\/www.bates.edu\/ils\/","title":{"rendered":"Welcome"},"content":{"rendered":"\n<div class=\"wp-block-cover has-white-color has-text-color has-link-color wp-elements-587d194c9aedca5274706e3f77230aa8\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"450\" class=\"wp-block-cover__image-background wp-image-9643 size-large\" alt=\"\" src=\"https:\/\/www.bates.edu\/ils\/files\/2025\/07\/bates-02-900x450.webp\" style=\"object-position:57% 1%\" data-object-fit=\"cover\" data-object-position=\"57% 1%\" srcset=\"https:\/\/www.bates.edu\/ils\/files\/2025\/07\/bates-02-900x450.webp 900w, https:\/\/www.bates.edu\/ils\/files\/2025\/07\/bates-02-400x200.webp 400w, https:\/\/www.bates.edu\/ils\/files\/2025\/07\/bates-02-768x384.webp 768w, https:\/\/www.bates.edu\/ils\/files\/2025\/07\/bates-02-1200x600.jpg 1200w, https:\/\/www.bates.edu\/ils\/files\/2025\/07\/bates-02-1536x768.webp 1536w, https:\/\/www.bates.edu\/ils\/files\/2025\/07\/bates-02.webp 1919w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-gray-background-color has-background-dim-70 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center has-gray-light-color has-text-color has-link-color wp-elements-7c06efb1153ece92448c335be1f9e2bc wp-block-paragraph\">Information and Library Services supports the mission of ÀÖ²¥´«Ã½ College by planning, developing, implementing, and maintaining reliable and responsive information resources, services and programs to meet the evolving needs of the college community.<\/p>\n<\/blockquote>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-2-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"599\" src=\"https:\/\/www.bates.edu\/ils\/files\/2025\/06\/ladd_library-1-900x599.webp\" alt=\"Ladd exterior.\" class=\"wp-image-9638\" srcset=\"https:\/\/www.bates.edu\/ils\/files\/2025\/06\/ladd_library-1-900x599.webp 900w, https:\/\/www.bates.edu\/ils\/files\/2025\/06\/ladd_library-1-400x266.webp 400w, https:\/\/www.bates.edu\/ils\/files\/2025\/06\/ladd_library-1-768x511.webp 768w, https:\/\/www.bates.edu\/ils\/files\/2025\/06\/ladd_library-1-943x628.jpg 943w, https:\/\/www.bates.edu\/ils\/files\/2025\/06\/ladd_library-1-1536x1023.webp 1536w, https:\/\/www.bates.edu\/ils\/files\/2025\/06\/ladd_library-1.webp 1919w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/www.bates.edu\/ils\/staff\/\">Who We Are<\/a><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Meet the people who power Information and Library Services at ÀÖ²¥´«Ã½.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"600\" src=\"https:\/\/www.bates.edu\/ils\/files\/2025\/07\/320_24hoursinladd_11p-01a_SCW_5d-16-1536x1024-1-900x600.webp\" alt=\"IT Service Desk\" class=\"wp-image-9654\" srcset=\"https:\/\/www.bates.edu\/ils\/files\/2025\/07\/320_24hoursinladd_11p-01a_SCW_5d-16-1536x1024-1-900x600.webp 900w, https:\/\/www.bates.edu\/ils\/files\/2025\/07\/320_24hoursinladd_11p-01a_SCW_5d-16-1536x1024-1-400x267.webp 400w, https:\/\/www.bates.edu\/ils\/files\/2025\/07\/320_24hoursinladd_11p-01a_SCW_5d-16-1536x1024-1-768x512.webp 768w, https:\/\/www.bates.edu\/ils\/files\/2025\/07\/320_24hoursinladd_11p-01a_SCW_5d-16-1536x1024-1-942x628.jpg 942w, https:\/\/www.bates.edu\/ils\/files\/2025\/07\/320_24hoursinladd_11p-01a_SCW_5d-16-1536x1024-1-200x133.webp 200w, https:\/\/www.bates.edu\/ils\/files\/2025\/07\/320_24hoursinladd_11p-01a_SCW_5d-16-1536x1024-1.webp 1536w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/www.bates.edu\/ils\/services\/\">What We Do<\/a><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Explore the services we offer to support teaching, learning, and research.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-2-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"600\" src=\"https:\/\/www.bates.edu\/ils\/files\/2025\/07\/121_250312_Ladd_Library_9807-1536x1024-1-900x600.webp\" alt=\"Classroom technology.\" class=\"wp-image-9652\" srcset=\"https:\/\/www.bates.edu\/ils\/files\/2025\/07\/121_250312_Ladd_Library_9807-1536x1024-1-900x600.webp 900w, https:\/\/www.bates.edu\/ils\/files\/2025\/07\/121_250312_Ladd_Library_9807-1536x1024-1-400x267.webp 400w, https:\/\/www.bates.edu\/ils\/files\/2025\/07\/121_250312_Ladd_Library_9807-1536x1024-1-768x512.webp 768w, https:\/\/www.bates.edu\/ils\/files\/2025\/07\/121_250312_Ladd_Library_9807-1536x1024-1-942x628.jpg 942w, https:\/\/www.bates.edu\/ils\/files\/2025\/07\/121_250312_Ladd_Library_9807-1536x1024-1-200x133.webp 200w, https:\/\/www.bates.edu\/ils\/files\/2025\/07\/121_250312_Ladd_Library_9807-1536x1024-1.webp 1536w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/www.bates.edu\/ils\/policies-2\/\">How We Do It<\/a><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Review the policies that guide our work and ensure service quality.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"571\" src=\"https:\/\/www.bates.edu\/ils\/files\/2025\/06\/Outside_Library-from-Campus-Avenue-e1691688259173-900x571-1.webp\" alt=\"Outside Ladd Library\" class=\"wp-image-9634\" srcset=\"https:\/\/www.bates.edu\/ils\/files\/2025\/06\/Outside_Library-from-Campus-Avenue-e1691688259173-900x571-1.webp 900w, https:\/\/www.bates.edu\/ils\/files\/2025\/06\/Outside_Library-from-Campus-Avenue-e1691688259173-900x571-1-400x254.webp 400w, https:\/\/www.bates.edu\/ils\/files\/2025\/06\/Outside_Library-from-Campus-Avenue-e1691688259173-900x571-1-768x487.webp 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/www.bates.edu\/ils\/locations\/\" target=\"_blank\" rel=\"noreferrer noopener\">Where to Find Us<\/a><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">View our campus locations and current hours for libraries, labs, and service desks.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-garnet-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">IT Service Desk<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">The IT Service Desk is the&nbsp;<strong>central location for all IT-related and Classroom Support and Questions<\/strong>. If you are looking for an answer to a problem, check out our knowledge base. Here you will find many answers to some of the common questions we receive at the IT Service Desk!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-white-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/bates.teamdynamix.com\/TDClient\/75\/Portal\/Requests\/ServiceCatalog\">Get Started<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-white-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/bates.teamdynamix.com\/TDClient\/75\/Portal\/Requests\/TicketRequests\/\">Check Status<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-white-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/bates.teamdynamix.com\/TDClient\/75\/Portal\/KB\/\">Search Knowledge Base<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-white-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/bates.teamdynamix.com\/TDClient\/75\/Portal\/Home\/?ID=7cc833c4-c294-4a41-af89-28774e698f8f\">System Status<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:200px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<style data-is=\"custom-styles\" class=\"wp-block-bates-page-specific-css-css\">.tiles-block-5 {\n\tbackground-color: hsl(160.6, 15.6%, 39%);\n\tpadding: 1em;\n\twidth: auto;\n\tborder-radius: 6px;\n\tdisplay: flex;\n\talign-items: center;\n}\n.tiles-block-5 img {\n\twidth: 128px;\n\theight: 128px;\n\tmargin-right: 1.5em;\n}\n.tiles-block-5 h3 {\n\tcolor: white;\n}\n.tiles-block-5 h3 a {\n\tcolor: inherit;\n\ttext-decoration: none;\n\tborder-bottom: none;\n}\n.tiles-block-5 p {\n\tcolor: hsl(156, 91%, 91.4%);\n}\n\n.wp-block-column {\n\tbackground-color: hsl(0, 0%, 96%);\n\tborder-radius: 6px;\n}\n.wp-block-column img {\n\tborder-radius: 6px 6px 0 0;\n}\n.wp-block-column h2 ,\n.wp-block-column p\n{\n\tpadding-left: 1rem;\n\tpadding-right: 1rem;\n}\n@media(min-width:1200px){\n\t.wp-block-column {\n\t\tmargin: 1.5em 3em;\n\t}\n}<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Who We Are Meet the people who power Information and Library Services&hellip;<\/p>\n","protected":false},"author":5,"featured_media":3518,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"open","template":"","meta":{"_hide_ai_chatbot":false,"_ai_chatbot_style":"","associated_faculty":[],"_Page_Specific_Css":"","_bates_restrict_mod":false,"bates_author_byline_override":"","_hide_page_title":true,"_header_override":"","_template_width_override":"wide","_dimp_site_id":"","_dimp_override_contact":false,"_table_of_contents_display":false,"_table_of_contents_location":"","_table_of_contents_disableSticky":false,"_is_featured":false,"_sidebarChoice":"none","footnotes":"","_bates_seo_meta_description":"","_bates_seo_block_robots":false,"_bates_seo_sharing_image_id":0,"_bates_seo_sharing_image_twitter_id":0,"_bates_seo_share_title":"","_bates_seo_canonical_overwrite":"","_bates_seo_twitter_template":""},"class_list":["post-9621","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/pages\/9621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/comments?post=9621"}],"version-history":[{"count":15,"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/pages\/9621\/revisions"}],"predecessor-version":[{"id":9680,"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/pages\/9621\/revisions\/9680"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/media\/3518"}],"wp:attachment":[{"href":"https:\/\/www.bates.edu\/ils\/wp-json\/wp\/v2\/media?parent=9621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}